At Toolverge.in, we aim to provide reliable software tools and services to all our users. We stand by the performance and functionality of our products, and your satisfaction is our priority.
1. Eligibility for Refund
We offer refunds only if our software fails to perform as promised within the agreed time frame discussed and confirmed before purchase.
To qualify for a refund:
- The issue must be directly related to the software’s core functionality.
- The failure must occur within the time frame agreed upon before the transaction.
- You must have fulfilled all prerequisites or usage conditions necessary for the software to function correctly.
- You must provide sufficient details or proof of the issue to help us verify the claim.
2. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- If you change your mind after purchase.
- If the issue is caused by third-party software, internet connectivity, or hardware limitations.
- If you fail to provide required access, credentials, or details for us to verify or resolve the issue.
- If the software was used successfully as per its intended function during the agreed period.
- For delays or issues beyond our reasonable control (such as hosting provider downtime or API dependency changes).
3. Requesting a Refund
To request a refund:
- Contact us at support@toolverge.in or WhatsApp us at +91 62041 57496.
- Provide your order details, payment proof, and a clear explanation of the issue.
- Our technical team will review your claim and verify if the software failed to perform as agreed.
4. Refund Approval and Processing
If your claim is approved:
- The refund will be processed to your original method of payment within 7–10 business days.
- You will receive a confirmation email once the refund has been initiated.
If the claim is rejected, we will provide an explanation outlining the reasons for denial.
5. Acceptance of Policy
By purchasing or using any of our products or services, you acknowledge and agree to this Refund Policy and confirm that you understand the conditions under which a refund may or may not be granted.
6. Contact Us
For any questions or concerns about this policy, please contact:
Toolverge.in
Email: support@toolverge.in
WhatsApp: +91 62041 57496
Location: India