Contact: Email: support@toolverge.in | WhatsApp: +91 62041 57496
Location: India
1. Introduction
Welcome to Toolverge. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website toolverge.in and use our services (the “Services”). By using the Services, you consent to the practices described in this policy.
2. Definitions
- Personal Data: Any information that relates to an identified or identifiable individual.
- Processing: Any operation performed on personal data, whether or not by automated means (e.g., collection, recording, storing, disclosure).
- Data Principal: An individual whose personal data is processed.
- Data Fiduciary: An entity which determines the purpose and means of processing personal data (that is, Toolverge in this case).
3. The Data We Collect
3.1 Information you provide
We may collect the following data when you interact with our Services:
- Your name, email address, phone number (including via WhatsApp) if you contact us.
- Billing/shipping address, payment information (if applicable) when you purchase or subscribe to a product or service.
- Account credentials (if you create an account).
- Any messages or communications you send to us (for support or other purposes).
3.2 Automatically collected information
When you visit our website, we may automatically collect:
- IP address, browser type and version, device type, operating system.
- Usage data (pages visited, time spent, referral pages).
- Cookies and similar tracking technologies.
3.3 Other sources
We may receive information from third-party services (e.g., payment gateways, analytics providers) to facilitate our Services.
4. Purposes of Processing
We process your personal data for the following purposes:
- To provide and manage your account, process your orders/subscriptions.
- To communicate with you, respond to your enquiries or support requests.
- To improve and personalise our website and Services (including analytics).
- To maintain security, prevent fraud, and comply with legal obligations.
- If you agree, we may use your data for marketing and promotional communications (you may opt-out at any time).
- For any other purpose for which you have provided consent.
5. Legal Basis and Consent
Under applicable Indian law, you are providing your consent when you submit your personal data to us, and we act as the Data Fiduciary. We will only process data for the purposes disclosed in this policy, unless we obtain additional consent.
6. Sharing and Disclosure
We may share your personal data with:
- Service providers and vendors who assist us in delivering the Services (e.g., payment processors, hosting providers, analytics).
- Legal or regulatory authorities if required to comply with law, or to enforce our Terms of Service.
- In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction (we will notify you).
We will not sell your personal data to third-parties for their independent marketing purposes.
7. Data Retention
We will retain your personal data for as long as needed to fulfil the purposes listed above, including any legal, accounting or reporting requirements. When the data is no longer required, we will securely delete or anonymise it.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your use of our website. You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function properly without cookies.
9. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- The right to access and obtain a copy of the personal data we hold about you.
- The right to correct or update inaccurate or incomplete personal data.
- The right to withdraw consent or object to processing of your data for certain purposes (e.g., marketing).
- The right to request deletion or anonymisation of your personal data.
- The right to request portability of your data, where applicable.
To exercise these rights, please contact us at support@toolverge.in or via WhatsApp at +91 62041 57496. We will respond to your request in accordance with applicable legal requirements.
10. Security
We take reasonable technical, organisational and administrative measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include encryption, secure servers, access controls, and regular security reviews.
11. International Transfers
If your data is transferred or accessed outside India (for example by our service providers in other jurisdictions), we will ensure that adequate safeguards are in place, such as contractual protections, to protect your personal data in line with applicable laws.
12. Children’s Data
Our Service is not intended for children under 18 years of age. If we find out that we have collected personal data from a child under 18 without proper parental consent, we will take steps to delete that information.
13. Changes to this Privacy Policy
We may update this Privacy Policy at any time. When we do, we will revise the “Last updated” date above and publish the new version on our website. We encourage you to review this page periodically. If changes are significant, we may notify you by email or via the website.
14. Contact Us
If you have questions or concerns about this policy or our practices, please contact:
Toolverge In
Email: support@toolverge.in
WhatsApp: +91 62041 57496